Gain AI skills for customer service
Customer Experience Management
In today’s competitive landscape, delivering exceptional customer experiences is essential for business success. This course equips you with the skills to design and implement strategies that enhance the overall customer journey using the latest tools and techniques.
Earn a Global Skills Certificate
Learn from industry professionals
Study in London or Bournemouth
Who is it for
✔️Aspiring hospitality professionals
✔️Current front-line employees seeking to improve skills
✔️Future managers looking to advance their careers
✔️Career changers interested in customer experience in hospitality
✔️Individuals wanting to refine their customer service skill
About this course
You’ll explore best practices, gain insights from industry leaders, and develop tools to enhance customer satisfaction. This micro-credential focuses on improving cultural understanding and customer service skills. You’ll learn practical techniques from industry experts in customer service and hospitality.
Beyond lectures, you’ll engage in hands-on workshops, company visits and benefit from personalised career advice to excel in future of work.
18+
Age Limit
4 Weeks
Duration
B1 English
Language Level
Frequent throughout the year
Class Starts
Key Facts
• Company visits and industry guest speaker
• Vlog, group work and final presentation
• Comprised of lectures, a group project and expert-led sessions
• 4 weeks
Course Syllabus
• Introduction to Customer Experience Management
• Communication Skills for Customer Service
• Intercultural Competence in Customer Service
• Customer Mediation
• Maintaining Brand Integrity and Quality
• Digital Customer Service
• Collaboration and Team Synergy
• Time Optimisation and Scheduling in Hospitality
• Technology, Automation and AI in Customer Service
• Developing a Customer-Centric Mindset
I am thrilled with the language course I took at Edu Abroad. The teachers are highly skilled and the learning environment is fantastic. I have improved my language skills significantly and can't wait to continue my studies.
Samantha
The summer camp organized by Edu Abroad was an unforgettable experience for my child. The activities were engaging, the staff was caring, and my child made friends from around the world. Thank you for providing such a great opportunity.
Michael
Enrolling in the professional courses offered by Edu Abroad was the best decision I made for my career. The courses were comprehensive, the instructors were knowledgeable, and I gained valuable skills that helped me secure a job in my desired field.
Linh
Thanks to Edu Abroad's university pathways program, I successfully got accepted into my dream university in the UK. The guidance and support I received throughout the application process were invaluable. I am now on the path to achieving my academic goals.
Alice
Contact us
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our
Privacy Policy. By clicking submit below, you consent to allow Eurocentres to store and process the personal information submitted above to provide you the content requested.
Looking to learn more?
To find out more about our fresh approach to global learning, talk to us today
